Hover Aerial Imaging (ABN 24 352 655 977) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Hover is a single-operator business, so "we" means Harry Billing, Owner and Chief Remote Pilot.
This policy covers hoverai.au and the services delivered through it.
1. What we collect
Information you give us. Through the quote form, or by email or phone: your name, company or organisation, email address, phone number, the site or asset you want captured, what you need captured, and how you heard about us. Only name and email are required.
Project and site data. Aerial imagery, video, point clouds, 3D models, survey measurements, ground-control coordinates, EXIF and RTK logs, defect observations and processing files relating to your site or asset. This is usually commercial rather than personal information, but aerial imagery can incidentally include people, vehicles and neighbouring property.
Technical information about your visit. hoverai.au is hosted on Cloudflare Pages. Cloudflare records standard request information at its network edge — IP address, approximate location, browser and device type, pages requested and timestamps — for security, performance and aggregate traffic reporting. This happens at server level and needs no script on the page.
What we don't collect. No advertising or behavioural tracking. No Google Analytics, no advertising pixel, no third-party analytics script on any page. No cookies used to identify or track visitors. No account system, login or payment system.
2. The AI chat widget
Every page carries a chat widget powered by Cloudflare AI Search, answering questions from this site's published content.
The widget communicates directly between your browser and Cloudflare. Hover does not receive, store or have access to individual visitor chat queries — they do not pass through hoverai.au and no record of them reaches us. What Cloudflare retains on its own systems is governed by Cloudflare's privacy terms, not ours.
Please don't put personal or confidential information into the chat widget. To send us something private, use the quote form, email or phone.
3. Web fonts
This site loads typefaces from Google Fonts (fonts.googleapis.com, fonts.gstatic.com). Your browser's request means Google receives your IP address. We receive nothing from Google about your visit.
4. How we use your information
To scope, quote and deliver the work you've asked for · to contact you about an enquiry, a job in progress or a deliverable · to meet safety, insurance and airspace obligations, including supplying Job Safety Analysis, flight documentation and insurance certificates to site controllers · to keep records required for tax, insurance and professional purposes · and, on the non-identifying basis described in our Terms, for portfolio, marketing and service development.
We don't sell personal information, don't use it for marketing lists, and don't add enquirers to a mailing list.
5. Who we share it with
- Resend — the contact form is delivered by email through Resend. Your enquiry passes through their systems to reach us and is retained in their sending logs for 30 days.
- Google Workspace and Google Drive — our email runs on Google Workspace, so correspondence with you is stored there, and project deliverables are stored in Google Drive.
- Cloudflare — hosts the website and provides edge security and analytics.
- TWINSPECT (Twinsity GmbH) — where you elect AI-assisted defect detection, the photogrammetric model and associated imagery of your asset are uploaded to the TWINSPECT inspection platform for automated defect scanning, and the completed inspection model is shared back to you by secure link. TWINSPECT is hosted on AWS infrastructure with role-based access control, and Twinsity holds ISO 27001 certification. This applies only to engagements that include AI defect detection.
- Site controllers, asset owners and principal contractors — where a site requires our documentation or requires us to identify who is attending.
- Registered surveyors — where you've asked for a cadastral or boundary referral, and only with your agreement.
- Government agencies — where required by law, including CASA in relation to flight authorisations and aviation safety.
- The project stakeholders you nominate — deliverables are issued to the client representative you name, and to anyone you ask us to include.
We don't otherwise disclose your information to third parties.
6. Overseas disclosure
Some of the providers above store or process information outside Australia — Resend and Google are United States companies, Twinsity is a German company hosting on AWS, and Cloudflare operates a global network. By sending us an enquiry, or by electing AI-assisted defect detection, you consent to your information being handled by those providers on that basis.
Project data is held on equipment in Australia and in Google Drive. Google may store or replicate that data outside Australia, so it is treated as an overseas disclosure for the purposes of this clause.
7. Storage and security
Project data is held on Harry's own equipment and in Google Drive, both access-controlled. Day-to-day access is limited to Harry Billing, plus the processors listed in clause 5 acting on our instructions and the stakeholders you nominate.
We don't publish client project data, and don't include identifiable client work in our portfolio without your written agreement.
No system is perfectly secure and we can't guarantee the security of information transmitted over the internet. Please don't send sensitive personal information through the contact form.
8. How long we keep it
Raw imagery, EXIF, RTK logs and processing project files are retained for a minimum of three years from delivery, and are available to you for audit at any time during that period. Extended retention is available at additional cost.
Two reasons: engineering data is most valuable when it can be compared against a later capture, so a retained baseline lets us do change detection on a return visit; and records may be needed for tax, insurance or professional purposes.
Correspondence and contact details are kept for as long as needed for those same purposes. You can ask us to delete your data sooner — see clause 9.
9. Your rights
- Access the personal information we hold about you. You can also request your project deliverables and Survey Quality Report at any time within the retention period; re-supply of processed deliverables outside that period, or in a different format, may attract a fee.
- Correct anything inaccurate or out of date.
- Ask us to delete your contact details and, where we're able, your project data. We'll do it unless we're required to keep records for tax, insurance, legal or contractual reasons — and if so, we'll tell you what we're keeping and why.
- Complain if you think we've mishandled your information.
Email [email protected]. We respond within 30 days.
10. Complaints
Contact Harry at [email protected] and we'll try to resolve it. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au · 1300 363 992.
11. Aerial imagery and third parties
Aerial capture can incidentally include people, vehicles, neighbouring properties and other things outside the site being surveyed.
We minimise this. Flights are planned around the asset, no operations are conducted over unprotected personnel, and separation is maintained from anyone not part of the operation. Incidental capture is not used to identify individuals and is not published. If you appear in imagery captured by us and want it addressed, contact us.
12. Changes to this policy
We may update this policy. The current version is the one published here, and the date below shows when it last changed.
13. Contact
Hover Aerial Imaging · ABN 24 352 655 977 Harry Billing — Owner & Chief Remote Pilot [email protected] · +61 411 445 458 · Brisbane, Queensland www.hoverai.au · Terms & Conditions
Last updated: 28 July 2026